Simple, Transparent
One-Time Pricing
No subscriptions. No recurring charges. Pay once for the service you need and get expert IT assistance delivered.
Quick Fix
One-time remote assistance for a single issue — virus removal, software install, or basic troubleshooting.
- Single issue resolution
- Remote support session (up to 1 hour)
- Virus & malware removal
- Software installation help
- Email support for follow-up questions
- Multi-device support
- Ongoing monitoring
- Priority queue access
Assist
Flexible remote IT assistance for minor technical issues, quick fixes, and short troubleshooting sessions.
- Resolution for one or two minor issues
- Remote support session (up to 45 minutes)
- Basic virus & malware scan
- Software installation or setup help
- Device performance quick check
- Email support for follow-up questions
- Single device troubleshooting
- Basic system cleanup
- Business hours support (9am–6pm)
- Standard support queue access
Starter
Affordable monthly support for individuals who need occasional help with their devices and software.
- Up to 3 support requests per month
- Remote desktop assistance
- Email & chat support
- Software troubleshooting
- Basic security scan
- Business hours support (9am–6pm)
- Remote network configuration
- Priority queue access
Essential
Reliable support for small teams needing consistent remote IT assistance and device management.
- Up to 8 support requests per month
- Up to 5 devices covered
- Remote & phone support
- Email, chat & phone assistance
- Virus & malware protection
- Software installation & updates
- Basic network troubleshooting
- Monthly system health report
- Remote server administration
- Dedicated account manager
Professional
Comprehensive IT support for growing businesses with proactive monitoring and faster response times.
- Unlimited support requests
- Up to 15 devices covered
- Priority response (under 2 hours)
- Extended hours support (7am–10pm)
- Proactive system monitoring
- Network & firewall management
- Cloud backup setup & monitoring
- Vendor coordination
- Quarterly security review
- Dedicated account manager
Business
Advanced managed IT services for established businesses needing dedicated support and infrastructure management.
- Everything in Professional
- Up to 30 devices covered
- Priority response (under 1 hour)
- 24/7 emergency support line
- Server & infrastructure monitoring
- Remote server management
- IT asset inventory tracking
- Remote employee onboarding/offboarding IT setup
- Data backup & disaster recovery plan
- Dedicated account manager
Business Plus
Enhanced business tier with compliance support and strategic IT consulting for regulated industries.
- Everything in Business
- Up to 50 devices covered
- Compliance assistance (HIPAA, SOC 2)
- Quarterly security audits
- Bi-weekly remote system audits
- IT policy documentation
- Strategic IT roadmap planning
- Advanced endpoint protection
- Vendor management & coordination
- Custom SLA agreement
Enterprise
Full-scale managed IT services with unlimited coverage, 24/7 support, and dedicated engineering resources.
- Everything in Business Plus
- Unlimited devices covered
- 24/7/365 priority support
- Guaranteed 30-minute response
- Dedicated IT engineer assigned
- Weekly remote system audits
- Full remote infrastructure management
- Disaster recovery & business continuity planning
- Executive IT reporting
- Multi-platform support
Compare Plans at a Glance
See what's included in each plan.
| Feature |
Quick Fix $9.99 |
Assist $12.99 |
Starter $29.00 |
Essential $49.99 |
Professional $89.99 |
Business $99.00 |
Business Plus $99.99 |
Enterprise $129.00 |
|---|---|---|---|---|---|---|---|---|
| Scope | Single issue | 3 requests | 8 requests | Unlimited | Unlimited | Unlimited | Unlimited | |
| Devices covered | 1 | Up to 3 | Up to 5 | Up to 15 | Up to 30 | Up to 50 | Unlimited | |
| Response time | Same day | Same day | Same day | Under 2 hrs | Under 1 hr | Under 1 hr | 30 minutes | |
| Support hours | Business | 9am–6pm | 9am–6pm | 7am–10pm | 24/7 | 24/7 | 24/7/365 | |
| Remote support | ||||||||
| Remote audits | — | — | — | — | Included | Bi-weekly | Weekly | |
| Security | — | Basic scan | Basic scan | Proactive | Proactive | Audits | Audits | |
| Cloud backup | — | — | — | Included | Included | Included | Included | |
| Account manager | — | — | — | — | Dedicated | Dedicated | Dedicated | |
| Compliance | — | — | — | — | — | Included | Included |
Pricing Questions
Are there any hidden fees?
No. The price you see is the price you pay — one-time, no recurring charges, no surprises.
How does one-time pricing work?
You choose a plan, pay once, and we deliver the services included. There are no subscriptions or automatic renewals.
What if I need help again later?
Simply purchase another plan whenever you need assistance. You can choose any plan each time based on your current needs.
What payment methods do you accept?
We accept Visa and Mastercard through our secure Authorize.net payment gateway. All transactions are PCI-DSS compliant.
Can I get a refund?
Yes. If services have not been initiated, you are eligible for a full refund within 30 days. See our Refund Policy for details.
Do you offer custom enterprise agreements?
Absolutely. For organizations with specific requirements, we create tailored service agreements. Contact us to discuss your needs.
Not Sure Which Plan Is Right?
Our team will help you choose the best plan based on your business size, infrastructure, and support needs.
Get a Free Consultation